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Research papers

Customer service in Europe

The principal purpose of writing this paper is to draw together the experience of executives conducting customer care research in four European countries - The United Kingdom, the Netherlands, France and Spain. All four authors have a history of...

Catalogue: ESOMAR Congress 1989
Authors: Erik de Kort, Brieuc Martin Onraet, Juan Ferrer-Vidal, Roger Banks
September 1, 1989
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Citation

de Kort, Onraet, Ferrer-Vidal and Banks (1989a, September 01). Customer service in Europe. ANA - ESOMAR. Retrieved April 27, 2024, from


https://ana.esomar.org/documents/customer-service-in-europe


Research papers

1992

This paper takes a detailed look at the financial services industry in Europe, with particular reference to the position in the U.K. First we set the scene with a description of where the industry has come from, where it is now and the opportunities...

Catalogue: ESOMAR Congress 1989
Authors: Stephen Bairfelt, Erik de Kort
August 15, 1989
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Citation

Bairfelt and de Kort (1989a, August 15). 1992. ANA - ESOMAR. Retrieved April 27, 2024, from


https://ana.esomar.org/documents/1992